Contact
Talk to a person, not a queue.
Pick whichever channel suits you. Sales and migration questions get an answer the same working day; if something is broken, support is there around the clock.
Fastest
Support ticket
The quickest way to reach us. Open a ticket from the client area; a person, not a bot, picks it up, and the whole thread stays in one place.
Write to the right inbox
- General enquiries
- hello@vpspioneer.com
- Billing
- billing@vpspioneer.com
- Support
- support@vpspioneer.com
- Abuse reports
- abuse@vpspioneer.com
Customers
Support ticket
Already a customer? A ticket from the client area lands with the engineer who can see your account and act on it.
Looking to move your site, or start selling hosting?
Those two have their own short forms so we can size the job before we reply
Free website migration
We move your site, mail and databases from your current host. A week to test, no card needed.
form2 minutes
Start a hosting business
Tell us roughly how many client sites and we size a white-label reseller plan for you.
form2 minutes
Software or app project
A short brief gets you a fixed quote within one working day for web, mobile or game work.
form3 minutes
Registered office
- Company
- VPSPIONEER LTD
- Address
- 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
- Registered in
- England and Wales, No. 16893138
Response times
- Support ticket
- Within four hours, 24/7
- Sales & migration
- Same working day
- Abuse reports
- Acknowledged within one working day
- Test IP
- 46.105.47.141 and 2001:41d0:a:7213::141 (France). Ping them, or use our looking glass.
We answer tickets within four hours, around the clock. Urgent issues, a server down or a site unreachable, are monitored automatically and acted on as soon as they are detected, often before you open a ticket.