Legal
The agreements behind your service.
Plain English, no small print games. These four documents cover everything between us: what we owe you, what we ask of you, and what happens if either side gets it wrong.
Updated 29 September 2026
Terms of Service
The agreement between you and VPSPioneer covering the services you order, payment, cancellation and liability.
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Updated 29 September 2026
Acceptable Use Policy
What you may and may not run on our platform, how we handle abuse reports, and what resellers are responsible for.
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Updated 4 October 2026
Privacy Policy
What personal data we collect, why we hold it, who we share it with, and the rights you have over it.
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Updated 2 October 2026
Refund Policy
The 30-day money-back guarantee, what it covers, what is never refundable, and how to request a refund.
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Updated 25 September 2026
Service Level Agreement
The 99.9% monthly uptime commitment, how it is measured, the service credits when we miss it, support response times and planned maintenance.
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The company these agreements are with
- Legal name
- VPSPIONEER LTD
- Company number
- 16893138
- Registered in
- England and Wales
- Address
- 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Contacts
- General enquiries
- hello@vpspioneer.com
- Billing
- billing@vpspioneer.com
- Support
- support@vpspioneer.com
- Abuse reports
- abuse@vpspioneer.com